Reviewing notification history

Inspect an email attempt

1. 1Open Settings → Notifications → History.
2. 2Use Refresh after triggering a message or when you are waiting for a queued send.
3. 3Read the event, recipient, related record, status, and timestamp.
4. 4For failed or skipped records, read the issue message before changing the template or contact.

Common statuses

• Queued means the notification was accepted for sending.
• Sent means the provider accepted the message.
• Failed means delivery preparation or the provider returned an error.
• Skipped or Cancelled means Collably intentionally did not send it.